Privacy Policy

Effective Date: 01 June 2022
Data Controller: R&V Mindset Duo, (info@rvlifecoach.co.uk)

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At R&V Mindset Duo, we are committed to protecting your personal data and your rights under the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, store, use, and protect your information when you visit our website or use our coaching services.

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1. What Information We Collect

We may collect:

• Your name, email, phone number, and other personal information you share through forms, emails, or booking platforms.

• Confidential coaching session notes (securely stored).

• Technical data such as IP address and browser type (collected via cookies and analytics tools).

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2. Lawful Basis for Processing (GDPR Requirement)

We collect and use personal data under the following lawful bases:

• Consent – When you voluntarily provide your information or sign up for coaching.

• Contract – When processing is necessary to deliver our coaching services.

• Legitimate Interest – To improve our services or respond to enquiries.

• Legal Obligation – To comply with applicable laws and regulations.

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3. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct or delete inaccurate data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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4. Data Security & Storage

Your data is stored securely with encrypted systems and is only accessed by the coach. We do not share or sell your data. Coaching records are retained for no longer than necessary and deleted securely in accordance with GDPR.

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5. International Data Transfers

If you are outside the UK, your data may be transferred securely across borders. We use services that comply with data protection laws for international transfers (e.g., encrypted email, GDPR-compliant booking tools).

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6. Cookies & Analytics

We may use cookies or third-party tools like Google Analytics to understand site usage. You can manage cookie settings via your browser.

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7. Contact

For questions or data requests, contact:
R&V Mindset Duo
info@rvlifecoach.co.uk